Returns

14 Day Returns Policy

Country & Home prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01235 770266. We will then arrange the best course of action to take. In all the above instances any costs incurred in returning items will be fully reimbursed.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a product to us we offer a 14 day returns policy. All that we ask is that you please notify us of any issues within 7 days of receiving the item and return the item - unused and in its original packaging - within 14 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parcelforce for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed.

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.

Your statutory rights are not affected by the above terms and conditions.

COMPLAINTS PROCEDURE

We pride ourselves on the high level of customer care that Country & Home provides. However, if you have a complaint please e-mail info@countryandhome.co.uk  or telephone 01235 770266 detailing the following:

  • Order number
  • Description of goods (please make this as informative as possible)
  • Contact name and telephone number and/or e-mail address

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.

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