At Country & Home, we take pride in delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us immediately—or within 48 hours of receiving your item—at 01235 770266. We will provide you with a free returns label to send the item back to us.
Personalised & Made-to-Order Items
Unfortunately, personalised or custom-made items cannot be returned or refunded unless they are faulty. If your product develops a fault, please contact us with your order number so we can discuss the best solution.
Unwanted Items & General Returns
If you change your mind or need to return an item for any other reason, we offer a 30-day returns policy:
Please note: Return postage costs for unwanted items are not reimbursed.
We aim to process refunds within 7 days of receiving the return, but please allow up to 14 days during busy periods.
If you’d like to discuss an exchange or return, please don’t hesitate to contact us.
Your statutory rights remain unaffected by this policy.
We always strive to provide the best service, but if something isn’t right, we’re here to help.
If you have a complaint, please contact us via info@countryandhome.co.uk or call 01235 770266 with the following details:
We aim to respond within 48 hours, either with a resolution or a clear timeline for resolving your concern. You will be kept fully informed throughout the process. All complaints are handled with strict confidentiality.