30-Day Returns Policy

At Country & Home, we take pride in delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us immediately—or within 48 hours of receiving your item—at 01235 770266. We will provide you with a free returns label to send the item back to us.

Personalised & Made-to-Order Items

Unfortunately, personalised or custom-made items cannot be returned or refunded unless they are faulty. If your product develops a fault, please contact us with your order number so we can discuss the best solution.

Unwanted Items & General Returns

If you change your mind or need to return an item for any other reason, we offer a 30-day returns policy:

  • Please notify us within 14 days of receiving the item if you wish to return it.
  • The item must be unused, in its original packaging, and in a resalable condition.
  • Return the item within 30 days of receipt using a signed-for service from a reputable courier (e.g., Royal Mail for smaller items, Parcelforce for larger items).
  • We recommend purchasing insurance to cover the item's value.
  • Please include a copy of your receipt and a brief note stating the reason for return.

Please note: Return postage costs for unwanted items are not reimbursed.

We aim to process refunds within 7 days of receiving the return, but please allow up to 14 days during busy periods.

If you’d like to discuss an exchange or return, please don’t hesitate to contact us.

Your statutory rights remain unaffected by this policy.


Complaints Procedure

We always strive to provide the best service, but if something isn’t right, we’re here to help.

If you have a complaint, please contact us via info@countryandhome.co.uk or call 01235 770266 with the following details:

  • Order number
  • Description of goods (please provide as much detail as possible)
  • Your contact name, phone number, and/or email address

We aim to respond within 48 hours, either with a resolution or a clear timeline for resolving your concern. You will be kept fully informed throughout the process. All complaints are handled with strict confidentiality.

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