Privacy Policy

Your privacy is very important to us and we are committed to safeguarding the privacy of our customers; this policy sets out how we will treat your personal information.  

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Consent

By using our website, you consent to the collection, processing and use of personal information by us for the purpose of processing and delivering your order, administering your account, market research and processing your payments.

What information do we collect? 

We may collect, store and use the following kinds of personal information: 

Personal information such as name and contact details relating to any transactions carried out between you and us or in relation to this website, including information relating to any purchases you make. 
Information that you provide to us for the purpose of registering an account with us or signing up to our newsletter. 
Any other information that you choose to send to us. 

Using your personal information 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is your consent.  You are able to remove your consent at any time.  you can do this by contacting us on info@countryandhome.co.uk.

We may use your information to:

Enable your use of the services available on our website. 
Send you items purchased via the website whether directly from us, via a sub-contractor, or via a courier service.  We do not allow our third-party service providers to use your personal data for their own purposes.  We only permit them to process your personal data for specified purposes in accordance with our instructions to process/fulfil your order.
Send statements and invoices to you, and collect payments from you.  
Send you email notifications which you have requested from us. 
Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications).
Deal with enquiries and complaints made by or about you relating to the website. 
Keep the website secure and prevent fraud. 
Data will also be used anonymously to analyse and improve your customer experience on our site.
Personalise your experience on our site by showing you items related to previous orders.
We will not provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our secure external payment services providers, Realex and PayPal.  

For more information on the Paypal privacy policy it can be viewed here

You can also review the Realex privacy policy here.

We will share information with these payment providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosures

We may disclose your personal information to any of our employees, as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law; 
In connection with any ongoing or prospective legal proceedings; 
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) 
Except as provided in this privacy policy, we will not provide your information to third parties.

Your data protection rights:

Under data protection law, you have rights including:

Right of access - you have the right to ask us for copies of your personal information

Right to rectification - you have the right to ask us to rectify personal information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.

Right to erasure - you have the right to ask us to erase your personal information in certain circumstances

Right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances

Right to object to processing - you have the right to object to the processing of your personal information in certain circumstances

Right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

If you make a request, we have one month to respond to you.  Please contact us at info@countryandhome.co.uk if you wish to make a request.

 

How long we keep your personal data (name, address, telephone number, e-mail address)

We will keep your details for only as long as necessary to complete your order and for accounting purposes.

Cookies

Cookies are small files placed on your computer by websites you have visited. They are used to make websites work but can also be used to collect data. At Country & Home we use cookies to help your cart remember what you want to buy, to simplify our logging in process, and to help ensure the security and authenticity of our registered users.  By using our website you agree to the use of cookies used for analytics, and social/marketing purposes.   These remain anonymous and are used to enhance customer experience and help us learn more about our customer preferences on our website. 

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact us at info@countryandhome.co.uk

You have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk