Privacy Policy

Your privacy is very important to us and we are committed to safeguarding the privacy of our customers; this policy sets out how we will treat your personal information.  

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect? 

We may collect, store and use the following kinds of personal information: 

Information regarding any transactions carried out between you and us or in relation to this website, including information relating to any purchases you make. 
Information that you provide to us for the purpose of registering an account with us or signing up to our newsletter. 
Any other information that you choose to send to us. 

Using your personal information 

We may use your information to:

Enable your use of the services available on our website. 
Send you items purchased via the website whether directly from us or via a courier service. 
Send statements and invoices to you, and collect payments from you.  
Send you email notifications which you have requested from us. 
Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications).
Deal with enquiries and complaints made by or about you relating to the website. 
Keep the website secure and prevent fraud. 
Data will also be used anonymously to analyse to improve our customer experience on our site.
Personalise your experience on our site by showing you items related to previous orders.
We will not provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, Realex and PayPal.

For more information on the Paypal privacy policy it can be viewed here

You can also review the Realex privacy policy here.

We will share information with these payment providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


We may disclose your personal information to any of our employees, as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law; 
In connection with any ongoing or prospective legal proceedings; 
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) 
Except as provided in this privacy policy, we will not provide your information to third parties.


Cookies are small files placed on your computer by websites you have visited. They are used to make websites work but can also be used to collect data. At Country & Home we use cookies to help your cart remember what you want to buy, to simplify our logging in process, and to help ensure the security and authenticity of our registered users. 

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


If you have any questions about this privacy policy or our treatment of your personal information, please contact us here.